Last updated: August 20, 2026

At WeBoxAcademy, we want you to feel confident when purchasing our digital products and online courses.

Because our products are delivered digitally, including plugins, scripts, software resources, and video courses, we have a specific refund policy designed to provide fair protection for both our customers and our business.

Please review this policy before completing your purchase.

1. Digital Products and Refunds

Due to the nature of digital products, access to a product, download, license, or course may be provided immediately after payment.

For this reason, we generally do not offer refunds for change of mind, accidental purchases, or personal preference after a digital product has been downloaded, activated, or accessed.

However, we will review refund requests when a product has a genuine technical problem that cannot be reasonably resolved.

2. When You May Request a Refund

You may be eligible for a refund in the following situations:

Product Is Defective

If a purchased product is substantially non-functional or corrupted and our support team is unable to resolve the issue within a reasonable period.

Product Does Not Match Its Description

If the product materially differs from the features, functionality, or specifications clearly stated on its product page.

Duplicate Payment

If you were accidentally charged more than once for the same product or course due to a payment or technical error.

Payment Completed but Product Was Not Delivered

If your payment was successfully completed but you did not receive access to the purchased product or course, and our support team is unable to resolve the delivery issue.

3. Situations That Are Generally Not Eligible for a Refund

Refunds are generally not available for:

  • Change of mind after purchase;

  • Accidental purchases;

  • Personal preference or dissatisfaction with the design or functionality of a product that matches its description;

  • Failure to check the product’s system requirements before purchasing;

  • Compatibility issues caused by third-party themes, plugins, software, hosting environments, or custom code;

  • Lack of technical knowledge required to use a product;

  • Failure to create backups before installing or modifying software;

  • Products that have already been downloaded, accessed, or activated, where the issue is not covered by the eligible refund situations above;

  • Requests made outside the applicable refund request period.

We encourage you to review the product description, requirements, screenshots, documentation, and available information before purchasing.

If you are unsure whether a product is suitable for your website or project, please contact us before purchasing.

4. Refund Request Period

If you believe your purchase qualifies for a refund, please contact us within 7 days of the original purchase date.

Please send your request to:

info@weboxacademy.com

Your request should include:

  1. Your name and email address used for the purchase;

  2. Your order number or transaction ID;

  3. The name of the purchased product;

  4. A clear description of the issue;

  5. Relevant screenshots, error messages, or other information that may help us investigate the problem.

Our support team may first attempt to troubleshoot and resolve technical issues before approving a refund.

5. Technical Issues and Support

Before requesting a refund for a technical problem, we may ask for information necessary to investigate the issue.

Depending on the product, this may include:

  • WordPress and PHP versions;

  • Theme and plugin versions;

  • Error messages;

  • Screenshots or screen recordings;

  • Relevant configuration information.

We will make reasonable efforts to help resolve legitimate technical issues covered by the product’s stated functionality and requirements.

6. Cryptocurrency Payments

WeBoxAcademy may accept cryptocurrency payments through third-party payment processors, including OxaPay and NOWPayments.

If a refund for a cryptocurrency payment is approved, the refund will be handled according to the applicable payment processor’s capabilities and conditions.

Because cryptocurrency exchange rates may change between the original payment and the refund, the cryptocurrency amount returned may differ from the original cryptocurrency amount paid.

Blockchain network or transaction fees may also apply where applicable.

7. Approved Refunds

Once a refund has been approved, we will initiate the refund using the applicable payment method or refund method available to us.

The time required for the funds to appear in your account may depend on the payment provider, bank, cryptocurrency network, or other financial service involved.

We are not responsible for delays caused by third-party payment processors, banks, or blockchain networks.

8. Promotional and Discounted Products

Discounted products remain subject to this Refund Policy.

A promotional price does not automatically make a product non-refundable. However, any specific promotional terms displayed at the time of purchase will apply where clearly stated.

9. Before You Purchase

To help ensure that a product is right for you, we recommend checking:

  • Product features and description;

  • Compatibility and system requirements;

  • Screenshots or demonstrations;

  • Documentation and included features;

  • Course contents and learning objectives, where applicable.

If you have any questions before purchasing, contact us at info@weboxacademy.com. We are happy to help you determine whether a product is suitable for your needs.

10. Policy Changes

We may update this Refund Policy from time to time to reflect changes to our products, payment methods, services, or legal requirements.

The latest version will be published on this page with the applicable Last updated date.

11. Contact Us

For refund requests or questions about this policy, please contact:

Email: info@weboxacademy.com

We will review eligible requests and respond as soon as reasonably possible.