At WeBoxAcademy, we strive to ensure that our customers have a great experience with our digital products and online courses. However, due to the nature of digital goods—which can be accessed or downloaded immediately upon purchase—our refund policy is governed by specific terms.

Please read this policy carefully before making a purchase. By purchasing from WeBoxAcademy, you agree to these terms.

1. General Policy

Because our products are digital, they are considered “used” the moment they are downloaded, accessed, or activated. Therefore, we do not offer refunds for change of mind or subjective dissatisfaction.

However, we are committed to our customers’ satisfaction. We will review refund requests under the specific circumstances listed below.

2. Eligibility for a Refund

You may be eligible for a refund only in the following scenarios:

  • Defective or Broken Product: If the digital product you purchased is completely non-functional, corrupted, or incompatible as advertised, and our support team is unable to resolve the issue after a reasonable attempt to fix it.
  • Duplicate Charges: If you were accidentally charged twice for the same product or course due to a technical error on our platform.
  • Non-Delivery of Access: If, despite a successful payment, you have not received the access credentials or download link for the product or course, and we are unable to resolve the issue within 48 hours.

3. Non-Refundable Situations

We do not issue refunds in the following cases:

  • Change of Mind: You simply decided you no longer want, need, or like the product/course.
  • Incompatibility with Third-Party Software: We are not responsible for compatibility issues with third-party themes, plugins, or software unless explicitly stated otherwise. It is your responsibility to check system requirements before purchasing.
  • Lack of Knowledge: You purchased a course or plugin without the necessary technical skills to use it, and you did not attempt to reach out to our support team for help.
  • Already Downloaded/Accessed: If you have downloaded the product, installed the plugin, or accessed the course materials, the product is considered “delivered” and is non-refundable.
  • “Bargain/Discounted” Items: Products purchased during special promotional sales or limited-time offers are generally sold as-is and are non-refundable.

4. Refund Requests

If you believe you meet the criteria for a refund, you must submit your request to info@weboxacademy.com within 7 days of your purchase.

Your email must include:

  1. Your full name and email address used for the purchase.
  2. Your Transaction ID / Order Number.
  3. A clear description of the issue.
  4. Supporting evidence (e.g., screenshots or error logs) demonstrating why the product is not working as expected.

Refunds are granted at the sole discretion of the WeBoxAcademy management team after a thorough review.

5. Refund Method & Fees

  • Credit Card Payments: If a refund is approved, it will be processed back to the original payment method used (PayLio). Depending on your bank, it may take 5–10 business days for the funds to appear in your account.
  • Cryptocurrency Payments: If a refund is approved for a payment made via OxaPay, the refund will be issued in the equivalent cryptocurrency amount. Please note that the refund amount may fluctuate based on current market exchange rates, and any transaction network fees (gas fees) associated with the refund will be deducted from the final amount returned to you.

6. Pre-Purchase Advice

To avoid the need for a refund, we encourage all customers to:

  • Read the product/course description thoroughly.
  • Check the requirements (e.g., WordPress version, PHP version, etc.).
  • Reach out to us at info@weboxacademy.com if you have any questions before completing your purchase. We are happy to help!

7. Changes to This Policy

WeBoxAcademy reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page.